Emergency Services, Cleaning, & Reconstruction
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What You Can Do?

There are some steps you can take before we arrive. However, always adhere to the recommendations of your fire department or other responding agencies as your health and safety are more important than your possessions. Please do not take any unnecessary risks, but time is critical in minimizing additional damages.

  • Contact a qualified insurance restoration contractor. Keep in mind that many companies say that they are qualified in water damage restoration yet do not possess the appropriate training or equipment.
  • Report the damage to your insurance company as soon as possible. Most companies have a toll-free call center number or you can report the loss to your agent.
  • If safe to do so, locate the source of the water and turn off any supply valves to stop the flow of water. If you must turn off your water, take steps to prevent your plumbing and/or heating supply pipes from freezing.
  • Remember, water is an excellent conductor of electricity, and the risk of shock is imminent. Do not allow wet materials or surfaces to come in contact with any electrical source. Always shut off the power if there is any risk.
  • Keep a listing of anything you have discarded and receipts for any expenses you incur in protecting your property.
  • If you must relocate, even temporarily, give your insurance company a phone number where you can be reached.


The best way to deal with water damage is through prevention. Here are some tips to consider:
  • Replace washing machine supply lines annually. Replace rubber hoses with stainless steel braided hoses.
  • Periodically inspect your ice maker supply line behind your refrigerator. If the line is brittle or leaking, have it replaced.
  • Inspect your water heater for corrosion and leakage.
  • Clean out your gutters at least once a year. Properly flowing gutters and downspouts help prevent water backing up under shingles.
  • Inspect your roof annually for leaks. Replace missing shingles or tiles. Check flashing installed between surfaces, including chimneys, vent stacks or dormers; they are often the most common sites for leaks.
  • In colder climates, make sure you have plenty of attic insulation and plenty of attic ventilation. These help prevent the formation of ice dams which can cause water to back up under roof shingles.
  • Always remove hoses from any outdoor spigots. Freeze-proof spigots only work when hoses are removed.
  • Inspect plumbed rooms, such as the kitchen, laundry room and bath for leaks or signs of leakage in water supply and waste lines.
  • Make sure that shower walls and floor are structurally sound and that grout and joints are well sealed and in good condition.
  • Inspect commode water supply lines for leakage. Check to make sure the fixture is properly secured to the floor and does not shift or rock when weight is applied.
  • Inspect central air-conditioning systems annually for proper operation and drainage.

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