Emergency Services, Cleaning, & Reconstruction
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You’ve suffered a fire and smoke loss, and you’ve already taken the next step to deal with it by checking out our website. Here are some important things for you to know to get back on track and face your claim more confidently.

  • Appliances/Electronics: Do not use any TV, stereo or electronic appliances until they have been checked by a technician. If the electricity is off, empty your refrigerator/freezer completely and prop the doors open with a rolled towel.
  • Carpets: Vacuum loose dry soot smoke particles from carpets. Make sure the vacuum cleaner has a HEPA filter to prevent redistribution of fine soot. Avoid walking or tracking on carpet if possible. Do not use “do-it-yourself” home carpet cleaners.
  • Ceilings/Walls: Do not wipe or attempt to wash ceilings or other absorbent surfaces.
  • Doors: Close doors on affected areas to localize smoke odors as much as possible.
  • Food Items: Do not consume food items exposed to smoke or canned goods that have been subjected to excessive heat.
  • Furnace: Change the furnace or air conditioner filter if the blower is operating. Tape double pieces of cheesecloth over air registers with masking tape.
  • Furniture: If possible, avoid using upholstered furniture or handling drapes.
  • Pets: Remove all pets to a clean environment.
  • Plants: Wash plants with mild soap and water, cleaning both sides of the leaves.
  • Plumbing: Call a plumber to drain and winterize the system if the heat will be turned off in the winter.
  • Windows: If possible, open windows to ventilate.

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